FAQs

Find answers to our most commonly asked questions with our list of FAQs, including information on group or school bookings, how to get here and where to park, and what else there is to do at QUT’s Gardens Point Precinct.

A subscription package bundles tickets to all 4 shows in our 2020 season, saving you 10% on regular ticket prices and giving you access to exclusive subscriber benefits.

Our subscription season is one of the most flexible and affordable ticket packages in Brisbane.

Subscriptions and single tickets can be purchased online, or over the phone by contacting the Gardens Theatre Box Office.

Yes. Subscribers can exchange tickets between performances, depending on availability. Tickets cannot be exchanged between shows.

Refunds are not permitted if you arrive late, are unable to attend, or were dissatisfied with the show. Gardens Theatre adheres to the Live Performance Australia Ticketing Code of Practice, which outlines ticket refund entitlements under Australian Consumer Law. This applies to all tickets booked outside of a subscription.

Please note, our COVIDSafe Terms and Conditions currently apply to all bookings and may affect refund eligibility. Please call the Box Office for further information.

Sure. You can exchange tickets to another performance of the same show, depending on availability. Call the Box Office to arrange new tickets before the date of your booked performance.

Hey, we've all been there. Just call the Box Office to arrange replacement tickets to be collected from Box Office on the day of the performance.

For shows with allocated seating, we offer the option to select your seats based on availability. Some shows, such as QUT Showcase productions, are general admission and seating is first in, best dressed.

Please note, our COVIDSafe Terms and Conditions currently apply to all bookings and may affect seating allocations. Please contact the Box Office for further information.

For all group bookings of 10 or more please contact Gardenstix on 3138 4455 for the booking to be processed over the phone.

Gardens Theatre is located at QUT's Gardens Point (city) campus at 2 George Street, Brisbane. The campus is an easy 15-minute walk from the centre of Brisbane (via George Street) and South Bank (via the Goodwill Bridge).

QUT's Gardens Point campus is easily accessible by foot, public transport, private coach, taxi or ride-share, and car. See how to get here.

There are several public car parks at QUT's Gardens Point campus, managed by the university's Facilities Management department. Demand on public car parks in the CBD is extremely high, and on-campus parking on weekdays during university semesters is very limited. We recommend using public transport where possible. See parking info.

There are reduced tariffs for weekday evenings (after 6pm) and weekend parking at nearby QUT carparks. Theatre patrons may be eligible to receive a discounted hourly rate for parking at all other times, however discounts will only apply to parking tickets validated by staff prior to leaving the theatre.

Subscribers receive an exclusive discounted flat rate for parking, subsidised by the theatre.

You can email gardenstix@qut.edu.au anytime. Alternatively, you can phone (07) 3138 4455 between 10am – 4:00pm weekdays. The Box Office is also open one hour prior to each performance, unless stated otherwise.

Due to copyright restrictions, photography and video recording are not permitted. All devices should be switched to silent or off prior to entering the theatre. You may be asked to leave if instructions from theatre staff are ignored.

Doors usually open 15 minutes prior to the performance start time, however this may vary. Please arrive early to ensure you are ready to be seated when the doors are open as late arrivals may be instructed to wait until an appropriate break in the performance to be seated.

Yes! In fact, thanks to our new acrylic stemware, you can now bring your glass of wine or beer from our Foyer Bar into the auditorium.

No. Prams are not permitted in the auditorium; however, a designated pram parking area is located next to the box office in the Foyer. We kindly ask that you park your pram in this area before entering the auditorium.

Absolutely. There is PWD access to the theatre foyer and auditorium, as well as up to six wheelchair seating positions per performance. We ask that you let us know of any access or seating requirements at time of booking.

QUT has an ongoing commitment to ensure that all buildings are accessible for visitors with a disability. Accessibility maps (PDF file, 214.1 KB) can help visitors to navigate the campus.

Accessible parking is offered on all QUT campuses and is managed by the Facilities Management department. Parking, accessible and non-accessible, is in high demand at Gardens Point campus so please phone the Box Office in advance to discuss options.

A taxi drop off and short-term parking zone is located outside Parliament House, in George Street, 300m and an easy 5-minute walk from the theatre.

Yes! We offer a complimentary ticket for companion card holders, however tickets need to be purchased through Box Office directly as they cannot be purchased online. Please be aware that you will need to show your Companion Card when collecting your tickets.

There are several ATMs located on the Food Court on Level 3 of the adjacent Science and Engineering Centre (P-block), and an ATM located outside the Library (V-block).

Sure do. You can use EFTPOS at our Box Office or Foyer Bar.

If you arrive early for a show, or simply enjoy the atmosphere at the Gardens Point Precinct and would like to plan another visit, we've put together a list of free things to check out while you're here on the Your Visit page.

Aw, shucks! You can subscribe to our email list to receive updates and special offers to live performance events (make sure to select 'Live Performance'), follow us on Facebook or join us on Twitter!

Get in touch with our Events Team to discuss your requirements: events@qut.edu.au or (07) 3138 7750.

Absolutely. Take a look at our Venue Hire page for more information, or get in touch with our experienced Events Team to discuss your requirements: events@qut.edu.au or (07) 3138 7750.

Yes! School groups of 10 or more can see a professional show from Season 2020-2021 for $25 p.p., or a QUT Showcase student production for $15 – $20 p.p. One supervisor per 10 students is admitted free.

You can book online via the QTIX website or email, or by phone.