Box Office policy

All patrons are encouraged to read our Box Office Policy, which includes details on ticketing for live events in accordance with the Live Performance Australia guidelines and general Box Office information.

You can contact the GardensTix Box Office by phone on (07) 3138 4455 between 10am-4pm Monday to Friday and one-hour prior to all performances. Alternatively, you can email gardenstix@qut.edu.au any time.

QUT Gardens Theatre is compliant with all government and health agency advice regarding COVID-19 safety precautions. Read about the measures we have in place.

We charge a nominal booking fee of $3.30 (per purchase) for tickets purchased by telephone. Tickets purchased online or in-person at the Box Office do not attract a booking fee.

Subscribers avoid booking and transaction fees. For more subscriber benefits, visit the Season Tickets page.

Gardens Theatre adheres to the Live Performance Australia's Code of Practice for Event Ticketing which states that ticket holders who are unable to, or choose not to attend the performance, are not entitled to refunds or exchanges. This applies to all tickets booked outside of a subscription.

You may be able to exchange tickets to another performance of the same show, depending on availability. Call the Box Office to arrange new tickets before the date of your booked performance.

Please note, our COVIDSafe Terms and Conditions currently apply to all bookings and may affect refund eligibility. Please call the Box Office for further information.

Concession ticket prices require proof of concession status (such as Seniors Card or QUT ID Card) which must be presented at time of ticket collection.

Please note that we are unable to offer some concession types and promotional offers online – they will only be available for in-person purchases.

The Concession rate is available for Seniors cardholders, QUT staff and groups of 10 or more. Further discounts apply for Full-time students and Pensioners. For all group bookings, please contact the Box Office.

All full-time students from a registered tertiary institution and Pensioners are able to purchase Pensioner/Full-time student tickets, but must produce a valid concession card at the time of ticket collection.

Groups of 10 or more people (not including School groups) are eligible to receive Concession prices for Season 2020 and QUT Showcase productions. For all group bookings, please contact the Box Office.

Caught in traffic? Got a flat tyre? We'll help you see as much of the performance as possible; however, we need to wait for a suitable break in the performance. This is at the discretion of the theatre staff and the production company. Please note you are not entitled to a refund if you miss part or all of a performance.

Seating is allocated at time of booking. Our online ticket office is connected (real time) to our Box Office ticketing system.

Please note, our COVIDSafe Terms and Conditions currently apply to all bookings and may affect seating allocations. Please contact the Box Office for further information

Your comfort is our priority. If you have specific seating needs, please contact the Box Office by phone or email to discuss your seating arrangements with our staff.

We know that tickets can get lost. If the worst does happen, we can arrange a replacement. Please report lost or stolen tickets to Gardens Theatre Box Office as soon as possible. You will need to provide us with the name and address at the time of purchase and photo identification to collect the reprinted ticket/s.

Occasionally an artist is replaced due to sickness or an emergency. If this does happen, we may need to vary the advertised program and to add, withdraw or substitute artists as necessary. Please note you are not entitled to a refund in this instance.

Gardens Theatre respects the privacy of our patrons in accordance with the Privacy Act and QUT's Privacy Policy.