Box Office policy

All patrons are encouraged to read our Box Office Policy, which includes details on ticketing for live events in accordance with the Live Performance Australia guidelines and general Box Office information.

For all ticket enquiries, please contact QTIX on 136 246 or by email (include your name and booking reference number).

QUT Gardens Theatre is compliant with all government and health agency advice regarding COVID-19 safety precautions. Read about the measures we have in place.

We charge a nominal booking fee of $3.30 (per purchase) for tickets purchased by telephone. Tickets purchased online do not attract a booking fee.

Gardens Theatre adheres to the Live Performance Australia's Code of Practice for Event Ticketing which states that ticket holders who are unable to, or choose not to attend the performance, are not entitled to refunds or exchanges. This applies to all tickets booked outside of a subscription.

You may be able to exchange tickets to another performance of the same show, depending on availability. Contact QTIX to arrange new tickets before the date of your booked performance.

Please note, our COVIDSafe Terms and Conditions currently apply to all bookings and may affect refund eligibility.

Concession ticket prices require proof of concession status (such as Seniors Card or QUT ID Card) which must be presented at time of ticket collection.

Please note that we are unable to offer some concession types and promotional offers online – they will only be available for in-person purchases.

The Concession rate is available for Seniors cardholders, QUT staff and groups of 10 or more. Further discounts apply for Full-time students and Pensioners. For all group bookings, please contact QTIX.

All full-time students from a registered tertiary institution and Pensioners are able to purchase Pensioner/Full-time student tickets, but must produce a valid concession card at the time of ticket collection.

Groups of 10 or more people (not including School groups) are eligible to receive Concession prices for Season 2020 and QUT Showcase productions. For all group bookings, please contact QTIX.

Caught in traffic? Got a flat tyre? We'll help you see as much of the performance as possible; however, we need to wait for a suitable break in the performance. This is at the discretion of the theatre staff and the production company. Please note you are not entitled to a refund if you miss part or all of a performance.

Seating is allocated at time of booking. Our online ticket office is connected (real time) to our Box Office ticketing system.

Please note, our COVIDSafe Terms and Conditions currently apply to all bookings and may affect seating allocations. Please contact the Box Office for further information

Your comfort is our priority. If you have specific seating needs, please contact QTIX to discuss your seating arrangements with our staff.

We know that tickets can get lost. If the worst does happen, we can arrange a replacement. Please report lost or stolen tickets to QTIX as soon as possible. You will need to provide us with the name and address at the time of purchase and photo identification to collect the reprinted ticket/s.

Occasionally an artist is replaced due to sickness or an emergency. If this does happen, we may need to vary the advertised program and to add, withdraw or substitute artists as necessary. Please note you are not entitled to a refund in this instance.

Gardens Theatre respects the privacy of our patrons in accordance with the Privacy Act and QUT's Privacy Policy.