Gardens Theatre Box Office Policy

Box Office opening hours

Gardens Theatre Box Office is open for ticket sales and ticket collection one hour prior to performance start time, unless specified otherwise. For enquires or ticket sales over the phone, you can contact our friendly Box Office team to receive a call or email response during business hours (Monday – Friday, 10:00am – 4:00pm).

Booking fees

We charge a nominal booking fee of $3.30 (per purchase) for tickets purchased by telephone. Tickets purchased online or in-person at the Box Office do not attract a booking fee.

Subscribers avoid booking and transaction fees. For more subscriber benefits, visit the Season Tickets page.

Ticket refunds

Gardens Theatre adheres to the Live Performance Australia's Code of Practice for Event Ticketing which states that ticket holders who are unable to, or choose not to attend the performance, are not entitled to refunds or exchanges. As a general rule, this applies to all tickets booked outside of a subscription.

Ticket exchanges

You may be able to exchange tickets to another performance of the same show, depending on availability. Call the Box Office to arrange new tickets before the date of your booked performance.

Concession tickets

Concession ticket prices require proof of concession status (such as Seniors Card or QUT ID Card) which must be presented at time of ticket collection.

The Concession rate is available for Senior's cardholders, QUT staff and groups of 10 or more. Further discounts apply for Full-time students and Pensioners. For all group bookings, please contact the Box Office.

Group tickets

Groups of 10 or more people (not including School groups) are eligible to receive Concession prices for Season 2020 and QUT Showcase productions. For all group bookings, please contact the Box Office.

Pensioner / Full-time student tickets

All full-time students from a registered tertiary institution and Pensioners are able to purchase Pensioner/Full-time student tickets, but must produce a valid concession card at the time of ticket collection.

Late arrival

Caught in traffic? Got a flat tyre? We'll help you see as much of the performance as possible; however, we need to wait for a suitable break in the performance. This is at the discretion of the theatre staff and the production company. Please note you are not entitled to a refund if you miss part or all of a performance.

Seating allocation

Seating is allocated at time of booking. Our online ticket office is connected (real time) to our Box Office ticketing system.

Please note, our Covid Safe Terms and Conditions currently apply to all bookings and may affect seating allocations. Please contact the Box Office for further information.

Accessible seating

Your comfort is our priority. If you have specific seating needs, please include your requirements on your booking form or contact the Box Office in person or by phone to discuss your seating arrangements with our staff.

Lost/stolen tickets

We know that tickets can get lost. If the worst does happen, we can arrange a replacement. Please report lost or stolen tickets to Gardens Theatre Box Office as soon as possible. You will need to provide us with the name and address at the time of purchase and photo identification to collect the reprinted ticket/s.

Change of artist

Occasionally an artist is replaced due to sickness or an emergency. If this does happen, we may need to vary the advertised program and to add, withdraw or substitute artists as necessary. Please note you are not entitled to a refund in this instance.

Privacy policy

Gardens Theatre respects the privacy of our patrons in accordance with the Privacy Act and QUT's Privacy Policy.

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QUT acknowledges the Turrbal and Yugara, as the First Nations owners of the lands where QUT now stands. We pay respect to their Elders, lores, customs and creation spirits. We recognise that these lands have always been places of teaching, research and learning. QUT acknowledges the important role Aboriginal and Torres Strait Islander people play within the QUT community.