Frequently Asked Questions
What is a subscription package?
A subscription package bundles tickets to 3, 4 or 5 shows in our 2018 season, saving you up to 20% on regular ticket prices and giving you access to exclusive subscriber benefits.
What type of subscriptions are available?
In 2018 we've introduced Gold, Silver and Bronze subscription packages – we promise it has nothing to do with the Commonwealth Games! Our subscription season is one of the most flexible and affordable ticket packages in Brisbane.
How do I purchase a subscription package?
Can I swap my tickets to another performance?
Yes. Subscribers can exchange tickets between performances, depending on availability. Tickets cannot be exchanged between shows.
What are some of the subscriber bonuses?
Gold and Silver subscribers receive complimentary tickets to QUT Showcase productions featuring QUT's acting and dance students, discounted flat-rate inner city parking adjacent the theatre, and a 15-20% discount on regular ticket prices. Full details on our subscription packages can be found here.
I'm unable to attend / Arrived late / Didn't like the show. Can I get a refund for my tickets?
Nope, sorry. Refunds are not permitted if you arrive late, are unable to attend, or were dissatisfied with the show. Gardens Theatre adheres to the Live Performance Australia Ticketing Code of Practice, which outlines ticket refund entitlements under Australian Consumer Law. This applies to all tickets booked outside of a subscription.
Can I exchange my tickets?
Sure. You can exchange tickets to another performance of the same show, depending on availability. Call the Box Office to arrange new tickets before the date of your booked performance.
Help! I've lost my tickets
Hey, we've all been there. Just call the Box Office to arrange replacement tickets to be collected from Box Office on the day of the performance. If you selected 'Print-at-Home' tickets, you can reprint your tickets by logging into your QTIX.
Can I choose my own seats?
Sure can! For shows with allocated seating, we offer the option to select your seats based on availability. Some shows, such as QUT Showcase productions, are general admission and seating is first in, best dressed.
Can I buy a gift voucher?
How thoughtful! Yes, we offer gift vouchers which can be used to purchase tickets or subscriptions to all Season 2018 or QUT Showcase productions.
I am trying to book for a group but I can't buy more than 10 tickets online, what do I do?
For all group bookings of 10 or more please contact Gardenstix on 3138 4455 for the booking to be processed over the phone.
Where is Gardens Theatre?
Gardens Theatre is located at QUT's Gardens Point (city) campus at 2 George Street, Brisbane. The campus is an easy 15-minute walk from the centre of Brisbane (via George Street) and South Bank (via the Goodwill Bridge).
How do I get to Gardens Theatre?
QUT's Gardens Point campus is easily accessible by foot, public transport, private coach, taxi or ride-share, and car. See how to get here.
Is there parking at Gardens Theatre?
There are several public car parks at QUT's Gardens Point campus, managed by the university's Facilities Management department. Demand on public car parks in the CBD is extremely high, and on-campus parking on weekdays during university semesters is very limited. We recommend using public transport where possible. See parking info.
What does parking cost?
There are reduced tariffs for weekday evenings (after 6pm) and weekend parking at nearby QUT carparks. Theatre patrons may be eligible to receive a discounted hourly rate for parking at all other times, however discounts will only apply to parking tickets validated by staff prior to leaving the theatre.
Gold and Silver subscribers receive an exclusive discounted flat rate for parking, subsidised by the theatre.
You can email firstname.lastname@example.org anytime. Alternatively, you can phone (07) 3138 4455 or visit us in-person at 2 George Street, Brisbane, between 10am – 4:00pm weekdays. Box Office is also open one hour prior to each performance.
Due to copyright restrictions, photography and video recording are not permitted. All devices should be switched to silent or off prior to entering the theatre. You may be asked to leave if instructions from theatre staff are ignored.
When do the doors open?
Doors usually open 15 minutes prior to the performance start time, however this may vary. Please arrive early to ensure you are ready to be seated when the doors are open as late arrivals may be instructed to wait until an appropriate break in the performance to be seated.
Can I take my drinks into the auditorium?
Yes! In fact, thanks to our new acrylic stemware, you can now bring your glass of wine or beer from our Foyer Bar into the auditorium.
Can I take my pram into the theatre?
No. Prams are not permitted in the auditorium; however, a designated pram parking area is located next to the box office in the Foyer. We kindly ask that you park your pram in this area before entering the auditorium.
Is access to Gardens Theatre suitable for people with a disability?
Absolutely. There is PWD access to the theatre foyer and auditorium, as well as up to six wheelchair seating positions per performance. We ask that you let us know of any access or seating requirements at time of booking.
QUT has an ongoing commitment to ensure that all buildings are accessible for visitors with a disability. Accessibility maps can help visitors to navigate the campus.
Is there parking for people with a disability?
Accessible parking is offered on all QUT campuses and is managed by the Facilities Management department. Parking, accessible and non-accessible, is in high demand at Gardens Point campus so please phone the Box Office in advance to discuss options.
Is there a taxi or drop-off area near the theatre?
A taxi drop off and short-term parking zone is located outside Parliament House, in George Street, 300m and an easy 5-minute walk from the theatre.
Do you accept Companion Cards?
Yes! We offer a complimentary ticket for companion card holders, however tickets need to be purchased through Box Office directly as they cannot be purchased online. Please be aware that you will need to show your Companion Card when collecting your tickets.
Where is the nearest ATM?
There are several ATMs located on the Food Court on Level 3 of the adjacent Science and Engineering Centre (P-block), and an ATM located outside the Library (V-block).
Do you accept EFTPOS at Gardens Theatre?
Sure do. You can use EFTPOS at our Box Office or Foyer Bar.
Can I get something to eat or drink at Gardens Theatre?
What else is there to do at the Gardens Point Precinct?
If you arrive early for a show, or simply enjoy the atmosphere at the Gardens Point Precinct and would like to plan another visit, we've put together a list of free things to check out while you're here on the Your Visit page.
I want to hear more from Gardens Theatre!
I'm a producer, how do I hire Gardens Theatre?
Get in touch with our Events Team to discuss your requirements: email@example.com or (07) 3138 7750.
Can I book Gardens Theatre or Gardens Theatre Foyer for a corporate or private event?
Absolutely. Take a look at our Venue Hire page for more information, or get in touch with our experienced Events Team to discuss your requirements: firstname.lastname@example.org or (07) 3138 7750.
Can I bring a school group to see a show?
Yes! School groups of 10 or more can see a professional show from Season 2018 for $25 p.p., or a QUT Showcase student production for $15 – $20 p.p. One supervisor per 10 students is admitted free. Read about our shows for schools.
How do I book a school group?
You can book online via the QTIX website or email, or by phone. Check out our Schools page for suitable shows and details on ticketing and how to book.